Effective Date: 15/08/2025
- Order Processing
- Processing time for in-stock items is 2–3 business days (excluding bank holidays).
- Made-to-order pieces and special agreements are handled directly with clients, as no transactions occur on the website.
- Shipping
- Shipping terms (including costs, courier selection, and insurance) will be agreed upon individually with each client.
- We ship internationally. All customs duties, import taxes, and fees are the responsibility of the client.
- Returns & Exchanges
- Returns are accepted within 14 days of delivery, provided items are unworn, in original condition, and accompanied by proof of purchase.
- Custom, engraved, or made-to-order pieces are non-returnable unless otherwise agreed in advance.
- Refunds or store credit will be provided according to the prior agreement made with the client.
- How to Initiate a Return
- To request a return or exchange, please contact us directly via WhatsApp or email.